FAQs

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FAQS

📌 Nonna’s Organic Deli & Grocery — Frequently Asked Questions (FAQ)

Delivery‑Only • Limited Daily Orders • Everything Made From Scratch

1. What kind of store are you?

We are an organic restaurant and convenience store offering freshly prepared meals, organic groceries, snacks, beverages, and everyday essentials — all available delivery‑only.

2. Do you have a physical store customers can visit?

No. We operate exclusively as a delivery‑only business. We do not accept walk‑ins or in‑person ordering.

3. How do I place an order?

Online only. All orders must be placed through our website.

4. Why do you sell a limited number of orders per day?

We hand‑make everything — our pizza dough ferments for 36 hours, our breads and tortillas are made fresh daily, and we juice all fruit in‑house. Because our process is extremely labor‑intensive, we limit the number of guests per day to maintain quality.

5. What does it mean if I can’t place an order?

If the system won’t let you order, we are sold out for the day. Once we reach our daily capacity, ordering closes automatically.

6. Can I call with questions?

You can, but we receive a very high volume of calls, and phones may not be answered during peak hours or when we’re closed.

The fastest way to reach us is by texting our number, which goes straight to our receptionist email for a quick response.

7. When can I ask questions?

We only answer questions when ordering is closed. During active service hours, our team is fully focused on preparing orders.

8. Why didn’t anyone answer the phone?

If we’re closed, sold out, or handling high‑volume orders, we may not be able to pick up. Texting is always the best option.

9. How fast is delivery?

All orders are delivered in 60 minutes or less.

10. Is there a delivery fee?

No delivery fee on orders of $25 or more

$8 delivery fee for orders under $25

11. What areas do you deliver to?

We deliver within our designated service area. Availability is confirmed during checkout.

12. Is there a minimum order amount?

No minimum order. Delivery fees apply as listed above.

13. What if an item I ordered is out of stock?

If something is unavailable, we’ll contact you to offer a substitute. If you decline, we’ll refund that item immediately.

14. How are refunds handled?

Refunds are processed instantly and returned to your original payment method.

15. What types of products do you offer?

We offer a wide selection of:

Organic prepared meals

Organic groceries & snacks

Organic beverages

Organic & earth‑conscious home goods

Everyday convenience items

16. Are all of your products organic?

Yes — everything is organic except a small number of essential non‑food items (like trash bags). We follow strict product standards.

17. Can I view ingredients and allergen information?

Yes. We provide a dedicated Ingredients & Allergens page listing all ingredients and potential allergens.

18. Do you accommodate dietary preferences?

Yes. You can note dietary preferences or restrictions before checkout, and our kitchen will prepare your order with care.

19. Can I customize my order?

Most menu items offer customization options, which appear during ordering.

20. What payment methods do you accept?

We accept major credit and debit cards. All payments are securely processed through Toast.

21. How do I know my order was received?

You’ll receive an order confirmation via email or text, depending on your checkout preference.

22. Will I receive delivery updates?

Yes — delivery updates are sent via text.

23. What if there’s an issue with my order?

Please text or contact us as soon as possible so we can resolve it promptly.

24. Why is everything delivery‑only?

Operating delivery‑only allows us to focus on speed, quality control, sustainability, and a better overall guest experience.

Why didn’t the store pick up my phone call?

Our store was closed at the time you called we are open (6pm-2AM) or our lines were busy. We still accept calls and orders over the phone during this period,

If you can’t reach us by phone, simply text our store number. One of our receptionists will respond to your message as soon as they are available.

How It Works

1. Place Your Order

Order online thru our site or Call our number to get started. You’ll be connected to our AI assistant, which can help you explore our menu, answer questions, and place your order quickly and accurately.

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2. Customize Your Experience

During checkout, you’ll have the opportunity to:

• Customize most menu items

• Note dietary preferences or restrictions

• Choose how you’d like to receive updates (text or email)

Our kitchen team follows proper sanitation and handling protocols to prepare your order with care.

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3. Order Confirmation

Once your order is placed, you’ll receive a confirmation via email or text message, based on your selected preference.

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4. Inventory Check & Substitutions

If an item you ordered is unavailable, we’ll contact you immediately to offer a replacement. If you choose not to substitute, you’ll be refunded for that item.

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5. We Prepare Your Order

Our team begins preparing your order right away, focusing on quality, freshness, and accuracy.

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6. Fast Delivery

Your order is delivered in 60 minutes or less.

• Orders $25 or more — Free delivery

• Orders under $25 — $8 delivery fee

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7. Delivery Updates

You’ll receive real-time delivery updates through your chosen communication method.

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8. Need Help?

You can contact the store directly for support or questions. While orders must be placed through our AI system, our team is always happy to assist.

The No List

Acesulfame-Potassium (Acesulfame-K)

Ammonium Chloride

Ammonium Sulfate

Artificial Colors

Artificial Fats

Artificial Flavors

Artificial Preservatives

Artificial Sweeteners

Aspartame

Azo Dyes

Azodicarbonamide

Bacteriophage Preparation

Benzoates in Food

Benzyl Alcohol

Benzyl Peroxide

Bleached Flour

Blue Dye 1

Bovine Somatotropin (BST)

Bromated Flour

Brominated Vegetable Oil (BVO)

Butane Glycol

Butylated Hydroxyanisole (BHA)

Butylated Hydroxytoluene (BHT)

Calcium Bromate

Calcium Disodium EDTA

Calcium Peroxide

Calcium Propionate

Calcium Saccharin

Calcium Sorbate

Caprenin

Caprocaprylobehenin

Carmine (Cochineal)

Certified Colors

Cottonseed Oil

Cyclamates

Cysteine

Datem

Dimethlpolysiloxane

Dioctyl Sodium Sulfosuccinate

Disodium Calcium EDTA

Disodium Dihydrogen EDTA

Disodium Guanylate

Disodium Inosinate

Dl-alpha-tocopheryl Acetate

Equal

Erythrosine

Ethyl Vanillin

Ethylene Oxide

Ethylenediamine Tetraacetic Acid (EDTA)

Ethylenediamine Tetraacetic Acid EDTA

Ethyocyquin

FD & C Colors

Gardenia Blue

Glucose-fructose Syrup

GMP (Disodium Guanylate)

Gold Leaf

Hexa-, Hecta, & Hepta-esters of Sucrose

High Fructose Corn Syrup

Hydrogenated Oil or Fat (Artificial Trans-fats)

Hydrogenated Starch Hydrolysate

IMP (Disodium Inosinate)

Inosine Monophosphate

Irradiated Foods

Isoglucose

Lactylated Esters of Mono- and Diglycerides

Lead Soldered Cans

Margarine

Methyl Silicone

Methylene Chloride

Micro Particularized Whey Protein

Mono and Diglycerides, Diacetyl Tartaric and Fatty Acid Esters of (DATEM )

Mono and Giglycerides, Lactylated Esters

Mono- and Diglycerides, Aceytylated Esters

Monosodium Glutamate (MSG)

Natamycin-cheese Slices, Crumbles, and Shreds

Neotame

Nitrates/Nitrites

NutraSweet

Oil, solvent extracted

Olestra

Oxystearin

Partially Hydrogenated Oil

Polydextrose

Polysorbate 60

Polysorbate 65

Polysorbate 80

Potassium Benzoate

Potassium Bisulfite

Potassium Bromate

Potassium Hydroxide

Potassium Metabisulfite

Potassium Nitrate

Potassium Sorbate

Propionates

Propionic Acid

Propyl Gallate

Propylene Glycol

Propylene Oxide

Propylparaben

Ractpamine

rBGH

Red Dye 40

Saccharin

Simplesse

Sodium Acid Sulfate

Sodium Aluminum Phosphate

Sodium Aluminum Sulfate

Sodium Benzoate

Sodium Bisulfite

Sodium Diacetate

Sodium Erythorbate

Sodium Glutamate

Sodium Hexametaphosphate

Sodium Lauryl Sulfate

Sodium Metabisulfite-food Additive

Sodium Nitrite

Sodium Propionate

Sodium Silcoaluminate

Sodium Stearoyl-2-lactylate

Sodium Sulfite

Sodium Thiosulfate

Sodium Tripolyphosphate

Solvent Extracted Oils

Sorbic Acid

Stannous Chloride

Sucanat

Succinic Acid

Sucralose

Sucroglycerides

Sucrose Ester

Sucrose Polyester

Sucrose Scetate Isobutyrate

Sweet-n-Low

TBHQ ( tertiary butylhydroquinone)

Tetrasodium EDTA

Transfats

Transglutaminase

Vanillin

Yellow Dye 5

Yellow Dye 6

We created the No List as a transparent record of the standards we uphold and the promise we make to you. It reflects our commitment to offering products that meet the highest expectations for quality, safety, and integrity.

The No List defines what will never be included in the items we make or carry. It keeps us accountable to our values, guiding every decision we make — from sourcing to formulation to the shelves you shop. If an ingredient, material, or practice doesn’t align with our standards, it doesn’t belong here.

This list isn’t just a policy. It’s our pledge to protect your trust and ensure that every product you choose from us is one you can feel confident bringing into your home.

Grannys Pizzas Organic Deli & Grocery

FAQS

The No List

Grannys Pizzas Organic Deli & Grocery Location and Hours